General Q&A

This is where you'll find all the answers to the "what if", the "why" and the "how?"!

How do I know my preferred Santa's schedule?

We will have 3 Santa's this year. You can find photo examples of each Santa at the bottom of this page, along with each of their schedules. 

Can my child sit with Santa?

Yes! We will offer a "Sit with Santa" option, however all seating arrangements are decided by our photographers and staff in order to keep the balance of the photos and to uphold the quality of our brand and work.

If you have a seating arrangement request, please ask. Often times we are more than willing to work with you on this. 

*** We have a booster seat rule - 6 years and under or 60 lbs. or less on Santa's lap. 

How/when will we receive our photos this year?

All images will be emailed to you, using the email address that you designated for your appointment. Please allow 48 hrs for upload.  

Can my dog have a picture with Santa?
Yes, as long as you have them on a leash, and take them to the bathroom before you enter. All other pets, same rules apply.

Cats, lizards, pigs, mini horses, fish etc. all more than welcome with notice. 

Will my children be able to talk to Santa?

Yes, there will still be a portion of the visit, after photos, where they can tell Santa what they want for Christmas or have a short chat. Candy cane included.

How long is a session?

At Everett Santa, we pride ourselves on the experience and we don't believe in rushing the process. All sessions are allotted 10 minutes, and the timer starts from the second your appointment time is on the clock. (If you show up late, or have a delay in your check-in and your appointment time has already started, we cannot extend the appointment.) We recommend showing up 7-10 mins early for check-in just as you would for a doctors appointment.

What Covid-19 measures have you implemented for the safety of the public?

We have implemented a number of Covid-19 guidelines to ensure safety for everyone involved. Please visit our Covid-19 page here to review all safety measures. 

How long do you keep our client images?

We only hold photos for 10 days, after that we wipe our hard drives. All images will be emailed to you 48 hrs after your session

What if our baby does not sit up on their own yet?

 Sitting with Santa is an option. A parent or member of your family could also hold smaller children, if you prefer they don't sit with Santa.

Can we add a gratuity or upgrade our purchase at time of session?

Yes, if our schedule allows, we will always accommodate additional pose requests. We have touch free methods for a virtual tip jar. Venmo is @EverettSanta

If you wish to upgrade your package, please bring cash

What if we have to Cancel our appointment?

If you cancel with less than 48 hrs notice, or no-show you will not receive a refund for your payment. Reschedules must be made with in 48hrs of your appointment in order to avoid being charged in full for your service. (once you book your appointment, you are agreeing to these terms)
Any time a client does not follow this policy, it is a hit to our small business, and a potential spot where another family would've gladly taken the appointment. Please be respectful of our time and efforts. 

If you are cancelling due to a positive covid-19 test, you will be asked to provide a negative test upon rescheduling for the safety of our staff and guests.